// fix for CSS conflict
document.head.insertAdjacentHTML("beforeend", '<style>.embeddedServiceHelpButton .helpButton {bottom:26.2px !important;}</style>');

var chatbtn = document.getElementById('salesforcechat');
if (chatbtn != null) {
    chatbtn.onclick = function() {
        openSalesforceChat();
    }
}

function loadChat(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID) {
    //loadChatActual(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID);
    //return;

    if (siteURL == 'https://j2global.secure.force.com/chat'){
        siteURL = 'https://j2cloud.my.salesforce-sites.com/chat'
    }
    
    // update for corp prechat
    if (buttonID == '5730e000000Cb5o'){
    	buttonID = '5737V000000GnOo';
    }
	
    var timer = sessionStorage.getItem('J2_Bot_Timer_Actual');
    if (timer == null || timer == 0) {
        timer = 30; //timer in seconds

        console.log('loading chat on document.location.href='+document.location.href);
        if(document.location && document.location.href === 'https://www.efax.com/contact'){
            timer = 0;
        }

        console.log('timer='+timer);
        
        sessionStorage.setItem('J2_Bot_Timer_Actual', timer);
    }

    function botCTAcounterActual() {
        //console.log(timer);
        if (timer <= 0) {
            clearInterval(intervalChecker);
            loadChatActual(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID);
        } else {
            timer = timer - 1;
            sessionStorage.setItem('J2_Bot_Timer_Actual', timer);
        }
    }

    var intervalChecker = setInterval(botCTAcounterActual, 1000);
}

function loadChatProactive(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID) {
    //actuallyLoadChatProactive(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID);
    //return;

    if (siteURL == 'https://j2global.secure.force.com/chat'){
        siteURL = 'https://j2cloud.my.salesforce-sites.com/chat'
    }
    
    // update for corp prechat
    if (buttonID == '5730e000000Cb5o'){
    	buttonID = '5737V000000GnOo';
    }

    var timer = sessionStorage.getItem('J2_Bot_Timer_Proactive');
    if (timer == null || timer == 0) {
        timer = 0; //disables the timer
        sessionStorage.setItem('J2_Bot_Timer_Proactive', timer);
    }

    function botCTAcounter() {
        //console.log(timer);
        if (timer <= 0) {
            clearInterval(intervalChecker);
            actuallyLoadChatProactive(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID);
        } else {
            timer = timer - 1;
            sessionStorage.setItem('J2_Bot_Timer_Proactive', timer);
        }
    }

    var intervalChecker = setInterval(botCTAcounter, 1000);
}

function loadjscssfile(filename, filetype) {
    if (filetype == "js") { //if filename is a external JavaScript file
        var fileref = document.createElement('script')
        fileref.setAttribute("type", "text/javascript")
        fileref.setAttribute("src", filename)
    } else if (filetype == "css") { //if filename is an external CSS file
        var fileref = document.createElement("link")
        fileref.setAttribute("rel", "stylesheet")
        fileref.setAttribute("type", "text/css")
        fileref.setAttribute("href", filename)
    }
    if (typeof fileref != "undefined") {
        document.getElementsByTagName("head")[0].appendChild(fileref)
    }
}

// special function to open the chat
function openSalesforceChat() {
    if (document.getElementsByClassName('helpButtonEnabled').length > 0) {
        document.getElementsByClassName('helpButtonEnabled')[0].click()
    }
}

function loadChatActual(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID) {

    loadjscssfile(siteURL + '/resource/chat_resources/css/chat_styles.css?t=' + Date.now(), "css");

    // PROD Chat endpoint switcher
    if (contentURL == 'https://c.la4-c1-phx.salesforceliveagent.com/content') {
        contentURL = "https://c.la4-c1-dfw.salesforceliveagent.com/content";
    }
    if (liveAgentURL == "https://d.la4-c1-phx.salesforceliveagent.com/chat") {
        liveAgentURL = "https://d.la4-c1-dfw.salesforceliveagent.com/chat";
    }
    
    if (contentURL == "https://c.la4-c1-dfw.salesforceliveagent.com/content") {
    	contentURL = "https://c.la13-core1.sfdc-8tgtt5.salesforceliveagent.com/content";
    }
    
    if (liveAgentURL == "https://d.la4-c1-dfw.salesforceliveagent.com/chat") {
    	liveAgentURL = "https://d.la13-core1.sfdc-8tgtt5.salesforceliveagent.com/chat";
    }
    
    if (orgURL == "https://na62.salesforce.com"){
    	orgURL = "https://j2cloud.my.salesforce.com"
    }

    var initESW = function(gslbBaseURL) {
        embedded_svc.settings.displayHelpButton = true; //Or false
        embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US'

        //embedded_svc.settings.defaultMinimizedText = '...'; //(Defaults to Chat with an Expert)
        //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline)

        //embedded_svc.settings.loadingText = ''; //(Defaults to Loading)
        //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)

        // Settings for Chat
        //embedded_svc.settings.directToButtonRouting = function(prechatFormData) {
        // Dynamically changes the button ID based on what the visitor enters in the pre-chat form.
        // Returns a valid button ID.
        //};
        //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields
        //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId
        //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us)

        embedded_svc.settings.enabledFeatures = ['LiveAgent'];
        embedded_svc.settings.defaultMinimizedText = "Chat With Us"
        embedded_svc.settings.entryFeature = 'LiveAgent';


        embedded_svc.settings.extraPrechatInfo = [{
            "entityFieldMaps": [{
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "FirstName",
                    "isExactMatch": true,
                    "label": "First Name"
                },
                {
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "LastName",
                    "isExactMatch": true,
                    "label": "Last Name"
                },
                {
                    "doCreate": false,
                    "doFind": true,
                    "fieldName": "Email",
                    "isExactMatch": true,
                    "label": "Email"
                }
            ],
            "entityName": "Contact"

        }];

        embedded_svc.settings.extraPrechatFormDetails = [
//            {
//                "label": "First Name",
//                "transcriptFields": ["Pre_Chat_Form_First_Name__c"],
//                "displayToAgent": true,
//                "value": 'Guest'
//            },
//            {
//                "label": "Last Name",
//                "transcriptFields": ["Pre_Chat_Form_Last_Name__c"],
//                "displayToAgent": true,
//                "value": 'Unknown'
//            },
//            {
//                "label": "Email",
//                "transcriptFields": ["Pre_Chat_Form_Email__c"],
//                "displayToAgent": true,
//                "value": 'Unknown@unknown.unknown'
//            },
            {
                "label": "Chat Topic",
                "transcriptFields": ["Chat_Topic__c"],
                "displayToAgent": true,
                "value": 'Create New Account'
            },
//            {
//                "label": "Phone",
//                "transcriptFields": ["Pre_Chat_Form_Phone__c"],
//                "displayToAgent": true,
//                "value": 'None'
//            },
            {
                "label": "Page URL",
                "value": location.href && location.href.substring(0, 255),
                "displayToAgent": true,
                "transcriptFields": ['Page_URL__c']
            }
        ];

        embedded_svc.init(
            orgURL,
            siteURL,
            gslbBaseURL,
            orgID,
            eswLabel, {
                baseLiveAgentContentURL: contentURL,
                deploymentId: deploymentID,
                buttonId: buttonID,
                baseLiveAgentURL: liveAgentURL,
                eswLiveAgentDevName: eswID,
                isOfflineSupportEnabled: false
            }
        );
    };

    if (!window.embedded_svc) {
        var s = document.createElement('script');
        s.setAttribute('src', orgURL + '/embeddedservice/5.0/esw.min.js');
        s.onload = function() {
            initESW(null);
        };
        document.body.appendChild(s);
    } else {
        initESW('https://service.force.com');
    }


    var checker = setInterval(listenButton, 1000);
    var firstNameVal = "";
    var lastNameVal = "";
    var emailVal = "";
    var topicVal = "";
    var phoneVal = "";

    function listenButton() {
        if (document.getElementsByClassName('helpButtonEnabled').length > 0) {
            document.getElementsByClassName('helpButtonEnabled')[0].addEventListener("click", function() {
                setInterval(listenClick, 1000);
            })
        }
    }

    function listenClick() {
        if (document.getElementById('Chat_Topic__c') != undefined) {
            document.getElementById('Chat_Topic__c').addEventListener("change", function() {
                firstNameVal = document.getElementById('FirstName').value;
                lastNameVal = document.getElementById('LastName').value;
                emailVal = document.getElementById('Email').value;
                phoneVal = document.getElementById('Phone').value;
                topicVal = document.getElementById('Chat_Topic__c').value;
                embedded_svc.settings.extraPrechatFormDetails[0]['value'] = firstNameVal;
                embedded_svc.settings.extraPrechatFormDetails[1]['value'] = lastNameVal;
                embedded_svc.settings.extraPrechatFormDetails[2]['value'] = emailVal;
                embedded_svc.settings.extraPrechatFormDetails[3]['value'] = topicVal;
                embedded_svc.settings.extraPrechatFormDetails[4]['value'] = phoneVal;
            })

            document.getElementById('Email').addEventListener("change", function() {
                emailVal = document.getElementById('Email').value;
                embedded_svc.settings.extraPrechatFormDetails[2]['value'] = emailVal;
            })

            document.getElementById('Phone').addEventListener("change", function() {
                phoneVal = document.getElementById('Phone').value;
                embedded_svc.settings.extraPrechatFormDetails[4]['value'] = emailVal;
            })


            document.getElementById('FirstName').addEventListener("change", function() {
                firstNameVal = document.getElementById('FirstName').value;
                embedded_svc.settings.extraPrechatFormDetails[0]['value'] = firstNameVal;
            })

            document.getElementById('LastName').addEventListener("change", function() {
                lastNameVal = document.getElementById('LastName').value;
                embedded_svc.settings.extraPrechatFormDetails[1]['value'] = lastNameVal;
            })

            clearInterval(checker)
        }
    }

}

function getPrechatButtonId(orgId, buttonId) {
    var orgIdButtonIdKey = orgId + '-' + buttonId;
    switch (orgIdButtonIdKey) {
        case '00D2g0000000it5-5730e000000Cb5Z':
            return '5732g0000008PD6'; // efax - dev
        case '00DP0000000GVN9-5730e000000Cb5Z':
            return '573P00000008UhW'; // efax - fullsand
        case '00D300000001Siv-5730e000000Cb5Z':
            return '5737V000000blYn'; // efax - prod
        case '00D2g0000000it5-5730e000000Cb63':
            return '5730e000000Cb63'; // myfax - dev
        case '00DP0000000GVN9-5730e000000Cb63':
            return '573P00000008Uhg'; // myfax - fullsand
        case '00D300000001Siv-5730e000000Cb63':
            return '5737V000000blYs'; // myfax - prod
        case '00D2g0000000it5-5730e000000Cb6I':
            return '5730e000000Cb6I'; // metrofax - dev
        case '00DP0000000GVN9-5730e000000Cb6I':
            return '573P00000008Uhb'; // metrofax - fullsand
        case '00D300000001Siv-5730e000000Cb6I':
            return '5737V000000blYx'; // metrofax - prod
        default:
            return null;
    }
}

function actuallyLoadChatProactive(orgURL, siteURL, orgID, eswLabel, contentURL, deploymentID, buttonID, liveAgentURL, eswID) {
    loadjscssfile(siteURL + '/resource/chat_resources/css/chat_styles.css?t=' + Date.now(), "css");

    //"<!-- Start of Invitations --><div class='embeddedServiceInvitation' id='snapins_invite' inert='true' aria-live='assertive' role='dialog' aria-atomic='true'>	<div class='embeddedServiceInvitationHeader' aria-labelledby='snapins_titletext' aria-describedby='snapins_bodytext'>		<img id='embeddedServiceAvatar'></img>		<span class='embeddedServiceTitleText' id='snapins_titletext'>Need help?</span>		<button type='button' id='closeInvite' class='embeddedServiceCloseIcon' aria-label='Exit invitation'>&times;</button>	</div>	<div class='embeddedServiceInvitationBody'>		<p id='snapins_bodytext'>How can we help you?</p>	</div>	<div class='embeddedServiceInvitationFooter' aria-describedby='snapins_bodytext'>		<button type='button' class='embeddedServiceActionButton' id='rejectInvite'>Close</button>		<button type='button' class='embeddedServiceActionButton' id='acceptInvite'>Start Chat</button>	</div></div><style type='text/css'>	#snapins_invite { background-color: #FFFFFF; font-family: 'Arial', sans-serif; overflow: visible; border-radius: 8px; visibility: hidden; }	.embeddedServiceInvitation { background-color: transparent; max-width: 290px; max-height: 210px; -webkit-box-shadow: 0 7px 12px rgba(0,0,0,0.28); -moz-box-shadow: 0 7px 12px rgba(0,0,0,0.28); box-shadow: 0 7px 12px rgba(0,0,0,0.28); }	@media only screen and (min-width: 48em) { /*mobile*/ .embeddedServiceInvitation { max-width: 332px; max-height: 210px; } }	.embeddedServiceInvitation > .embeddedServiceInvitationHeader { width: inherit; height: 32px; line-height: 32px; padding: 10px; color: #FFFFFF; background-color: #222222; overflow: initial; display: flex; justify-content: space-between; align-items: stretch; border-top-left-radius: 8px; border-top-right-radius: 8px; }	.embeddedServiceInvitationHeader #embeddedServiceAvatar { width: 32px; height: 32px; border-radius: 50%; }	.embeddedServiceInvitationHeader .embeddedServiceTitleText { font-size: 18px; color: #FFFFFF; overflow: hidden; word-wrap: normal; white-space: nowrap; text-overflow: ellipsis; align-self: stretch; flex-grow: 1; max-width: 100%; margin: 0 12px; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon { border: none; border-radius: 3px; cursor: pointer; position: relative; bottom: 3%; background-color: transparent; width: 32px; height: 32px; font-size: 23px; color: #FFFFFF; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:focus { outline: none; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:focus::before { content: ' '; position: absolute; top: 11%; left: 7%; width: 85%; height: 85%; background-color: rgba(255, 255, 255, 0.2); border-radius: 4px; pointer-events: none; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:active, .embeddedServiceCloseIcon:hover { background-color: #FFFFFF; color: rgba(0,0,0,0.7); opacity: 0.7; }	.embeddedServiceInvitation > .embeddedServiceInvitationBody { background-color: #FFFFFF; max-height: 110px; min-width: 260px; margin: 0 8px; font-size: 14px; line-height: 20px; overflow: auto; }	.embeddedServiceInvitationBody p { color: #333333; padding: 8px; margin: 12px 0; }	.embeddedServiceInvitation > .embeddedServiceInvitationFooter { width: inherit; color: #FFFFFF; text-align: right; background-color: #FFFFFF; padding: 10px; max-height: 50px; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; }	.embeddedServiceInvitationFooter > .embeddedServiceActionButton { font-size: 14px; max-height: 40px; border: none; border-radius: 4px; padding: 10px; margin: 4px; text-align: center; text-decoration: none; display: inline-block; cursor: pointer; }	.embeddedServiceInvitationFooter > #acceptInvite { background-color: #005290; color: #FFFFFF; }	.embeddedServiceInvitationFooter > #rejectInvite { background-color: #FFFFFF; color: #005290; }</style><scr" + "ipt type='text/javascript'>	(function() {		document.getElementById('closeInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };		document.getElementById('rejectInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };		document.getElementById('acceptInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.acceptInvite(); };		document.addEventListener('keyup', function(event) { if (event.keyCode == 27) { embedded_svc.inviteAPI.inviteButton.rejectInvite(); }})	})();</scr" + "ipt><!-- End of Invitations -->"
    //document.body.insertAdjacentHTML("beforeend", "<!-- Start of Invitations --><div class='embeddedServiceInvitation' id='snapins_invite' inert='true' aria-live='assertive' role='dialog' aria-atomic='true'>	<div class='embeddedServiceInvitationHeader' aria-labelledby='snapins_titletext' aria-describedby='snapins_bodytext'>		<img id='embeddedServiceAvatar'></img>		<span class='embeddedServiceTitleText' id='snapins_titletext'>Need help?</span>		<button type='button' id='closeInvite' class='embeddedServiceCloseIcon' aria-label='Exit invitation'>&times;</button>	</div>	<div class='embeddedServiceInvitationBody'>		<p id='snapins_bodytext'>How can we help you?</p>	</div>	<div class='embeddedServiceInvitationFooter' aria-describedby='snapins_bodytext'>		<button type='button' class='embeddedServiceActionButton' id='rejectInvite'>Close</button>		<button type='button' class='embeddedServiceActionButton' id='acceptInvite'>Start Chat</button>	</div></div><style type='text/css'>	#snapins_invite { background-color: #FFFFFF; font-family: 'Arial', sans-serif; overflow: visible; border-radius: 8px; visibility: hidden; }	.embeddedServiceInvitation { background-color: transparent; max-width: 290px; max-height: 210px; -webkit-box-shadow: 0 7px 12px rgba(0,0,0,0.28); -moz-box-shadow: 0 7px 12px rgba(0,0,0,0.28); box-shadow: 0 7px 12px rgba(0,0,0,0.28); }	@media only screen and (min-width: 48em) { /*mobile*/ .embeddedServiceInvitation { max-width: 332px; max-height: 210px; } }	.embeddedServiceInvitation > .embeddedServiceInvitationHeader { width: inherit; height: 32px; line-height: 32px; padding: 10px; color: #FFFFFF; background-color: #222222; overflow: initial; display: flex; justify-content: space-between; align-items: stretch; border-top-left-radius: 8px; border-top-right-radius: 8px; }	.embeddedServiceInvitationHeader #embeddedServiceAvatar { width: 32px; height: 32px; border-radius: 50%; }	.embeddedServiceInvitationHeader .embeddedServiceTitleText { font-size: 18px; color: #FFFFFF; overflow: hidden; word-wrap: normal; white-space: nowrap; text-overflow: ellipsis; align-self: stretch; flex-grow: 1; max-width: 100%; margin: 0 12px; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon { border: none; border-radius: 3px; cursor: pointer; position: relative; bottom: 3%; background-color: transparent; width: 32px; height: 32px; font-size: 23px; color: #FFFFFF; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:focus { outline: none; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:focus::before { content: ' '; position: absolute; top: 11%; left: 7%; width: 85%; height: 85%; background-color: rgba(255, 255, 255, 0.2); border-radius: 4px; pointer-events: none; }	.embeddedServiceInvitationHeader .embeddedServiceCloseIcon:active, .embeddedServiceCloseIcon:hover { background-color: #FFFFFF; color: rgba(0,0,0,0.7); opacity: 0.7; }	.embeddedServiceInvitation > .embeddedServiceInvitationBody { background-color: #FFFFFF; max-height: 110px; min-width: 260px; margin: 0 8px; font-size: 14px; line-height: 20px; overflow: auto; }	.embeddedServiceInvitationBody p { color: #333333; padding: 8px; margin: 12px 0; }	.embeddedServiceInvitation > .embeddedServiceInvitationFooter { width: inherit; color: #FFFFFF; text-align: right; background-color: #FFFFFF; padding: 10px; max-height: 50px; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; }	.embeddedServiceInvitationFooter > .embeddedServiceActionButton { font-size: 14px; max-height: 40px; border: none; border-radius: 4px; padding: 10px; margin: 4px; text-align: center; text-decoration: none; display: inline-block; cursor: pointer; }	.embeddedServiceInvitationFooter > #acceptInvite { background-color: #005290; color: #FFFFFF; }	.embeddedServiceInvitationFooter > #rejectInvite { background-color: #FFFFFF; color: #005290; }</style><scr" + "ipt type='text/javascript'>	(function() {		document.getElementById('closeInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };		document.getElementById('rejectInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };		document.getElementById('acceptInvite').onclick = function() { embedded_svc.inviteAPI.inviteButton.acceptInvite(); };		document.addEventListener('keyup', function(event) { if (event.keyCode == 27) { embedded_svc.inviteAPI.inviteButton.rejectInvite(); }})	})();</scr" + "ipt><!-- End of Invitations -->");

    /*(function () {
        document.getElementById('closeInvite').onclick = function () { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };
        document.getElementById('rejectInvite').onclick = function () { embedded_svc.inviteAPI.inviteButton.rejectInvite(); };
        document.getElementById('acceptInvite').onclick = function () { embedded_svc.inviteAPI.inviteButton.acceptInvite(); };
        document.addEventListener('keyup', function (event) { if (event.keyCode == 27) { embedded_svc.inviteAPI.inviteButton.rejectInvite(); } })
    })();*/

    if (contentURL == 'https://c.la4-c1-phx.salesforceliveagent.com/content') {
        contentURL = "https://c.la4-c1-dfw.salesforceliveagent.com/content";
    }
    if (liveAgentURL == "https://d.la4-c1-phx.salesforceliveagent.com/chat") {
        liveAgentURL = "https://d.la4-c1-dfw.salesforceliveagent.com/chat";
    }
    
    if (contentURL == "https://c.la4-c1-dfw.salesforceliveagent.com/content") {
    	contentURL = "https://c.la13-core1.sfdc-8tgtt5.salesforceliveagent.com/content";
    }
    
    if (liveAgentURL == "https://d.la4-c1-dfw.salesforceliveagent.com/chat") {
    	liveAgentURL = "https://d.la13-core1.sfdc-8tgtt5.salesforceliveagent.com/chat";
    }
    
    if (orgURL == "https://na62.salesforce.com"){
    	orgURL = "https://j2cloud.my.salesforce.com"
    }

    var prechatButtonID = getPrechatButtonId(orgID, buttonID);

    var initESW = function(gslbBaseURL) {
        embedded_svc.settings.language = '';
        embedded_svc.settings.displayHelpButton = true;
        embedded_svc.settings.defaultMinimizedText = "Chat With Us"
        embedded_svc.settings.enabledFeatures = ['LiveAgent'];
        embedded_svc.settings.entryFeature = 'LiveAgent';

        embedded_svc.settings.extraPrechatInfo = [{
            "entityFieldMaps": [{
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "FirstName",
                    "isExactMatch": true,
                    "label": "First Name"
                },
                {
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "LastName",
                    "isExactMatch": true,
                    "label": "Last Name"
                },
                {
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "Email",
                    "isExactMatch": true,
                    "label": "Email"
                },
                {
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "Phone",
                    "isExactMatch": false,
                    "label": "Phone"
                },
                {
                    "doCreate": false,
                    "doFind": false,
                    "fieldName": "Company",
                    "isExactMatch": true,
                    "label": "Company"
                }
            ],
            "entityName": "Contact"
        }];

        embedded_svc.settings.directToButtonRouting = (prechatFormData) => {
            return prechatButtonID
        }

        embedded_svc.init(orgURL, siteURL, gslbBaseURL, orgID, eswLabel, {
            baseLiveAgentContentURL: contentURL,
            deploymentId: deploymentID,
            buttonId: buttonID,
            baseLiveAgentURL: liveAgentURL,
            eswLiveAgentDevName: eswID
        });
    };

    if (!window.embedded_svc) {
        var s = document.createElement('script');
        s.setAttribute('src', orgURL + '/embeddedservice/5.0/esw.min.js');
        s.onload = function() {
            initESW(null);
        };
        document.body.appendChild(s);
    } else {
        initESW('https://service.force.com');
    }
}